Precision acquires SaaS Academy
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60 articles tagged with Operations.
Understanding the SaaS Business Model
Of all the new kinds of enterprise solutions made available by the advent of the internet, one of the most disruptive, most useful and most recent has been the software as a service ( [SaaS](https://w
How to Calculate Customer Acquisition Cost (CAC)
Starting a successful SaaS business is an exciting challenge that requires a keen eye for planning, an innovative marketing approach, and a knack for salesmanship to attract new customers and create a
Essential Roles of a Customer Success Manager
Customer success managers are the secret sauce behind many of today's successful SaaS businesses. They are the glue that holds together a company's customer service, marketing, and sales teams—ensurin
A Full Guide to SaaS Financial Models
SaaS financial models are documents that outline your SaaS business’s financial performance and projections for you and your investors. This can be challenging for entrepreneurs (and even some CFOs) b
What Is The Rule Of 40 And How To Calculate It?
Measuring metrics is crucial for any business trying to excel in the SaaS industry. Without benchmarks, companies wouldn’t be able to make informed decisions about what to do next, especially in the e
How to Organize Your SaaS Company Structure
Your company's structure plays a vital role in the success of your [SaaS sales](/blog/saas-sales-pipeline) pipeline. Applying the right company structure to your SaaS busine
What is a Business Playbook and How to Write One?
Running a business is tough, and every entrepreneur knows it. And it only gets more challenging as your business expands, especially if you don’t have clear plans and guidelines for your team to follo
How to Calculate SaaS Customer Lifetime Value (LTV)
There’s a reason Dan Martell and other marketing masters have been touting SaaS metrics like customer lifetime value. While such statistics might seem vague or meaningless, they can have a massive imp
5 Overlooked SaaS Startup Costs
When starting a SaaS company, many costs are often overlooked. Several factors can impact how much you spend setting up your business, from the development process to marketing and audience building.
ARR (Annual Recurring Revenue): How to Calculate It
Annual recurring revenue (ARR) is a term used in subscription-based businesses to indicate the amount of revenue that is committed and recurring on an annual basis.
Your Guide to SaaS Pricing Strategies With Examples
- [What is a SaaS Pricing Strategy?](/blog/saas-pricing-strategies#saas-pricing-strategy)
The Detailed Guide to SaaS Pricing Models
The SaaS industry is fiercely competitive. Every company must find a way to stand out in the crowd. One effective way to operate more efficiently and improve profit margins is to have a good pricing s
What is the SaaS Magic Number?
Hitting your SaaS magical number is less about random luck and more about strategic plans.
SaaS Valuation Template: SaaS Valuation Multiples
SaaS valuation is an essential concept for owners, investors, and buyers. With more than [80% of businesses using at least one SaaS product](/blog/saas-statistics), it's no
ARR Vs. MRR - Choosing the right metric for your SaaS business
MRR (Monthly Recurring Revenue) is possibly the most important metric for a SaaS company. ARR (Annual Recurring Revenue or sometimes used to refer to Annualized Run Rate) is a related metric but with
What is MRR? How is Monthly Recurring Revenue calculated?
Metrics are the keys to success in any business. One of the most significant financial metrics used to measure the health of a subscription-based business is the MRR.
SaaS Sales Pipeline: 4 Ways To Increase Win Rate
A little while ago one of my businesses got 18 demos and 0 show-ups…
5 Strategies To Build a Strong Board of Directors
If you’re about to assemble a board of directors, or you already have one…
How To Find Your North Star Metric
What if there was a [single number you could measure](https://youtu.be/gajFtK3tLgA)… one number that you focus all of your attention on…
Tips to Optimize and Grow Your Average Revenue Per User
In 2009, my mentor Dharmesh Shah (co-founder of Hubspot) sat in my office in San Francisco and casually dropped an acronym I hadn’t heard.
Churn Management 101
“_”HELP! I’m losing customers!”_”
The 7 Customer Success Metrics That Actually Matter for SaaS Companies
If you want to stop an investor like me dead in their tracks, [show them these 7 numbers](https://youtu.be/kp_Ux7Zn-Ns).
What Is a Customer Success Manager & What Do They Do for a SaaS Business?
“ _What the $%&# is a CSM… and how is that going to make me money?!”_
How Do You Talk to Potential Buyers? 5 Rules For The Fine Art of Friendly Acquisition
Bzzzt. Bzzzt.
Top 5 SaaS Metrics to Monitor a Customer’s First Session
Software companies love new customers…
Onboarding Success Template
Today, I’m going to show you how to get [3x-5x as much value out of a brand new employee](https://www.youtube.com/watch?v=lWPblLc6RhI).
5 Practices Of A Great Customer Success Manager
There are plenty of customer success managers.
A Founder's Guide to Impactful 1-1 Meetings With Their Direct Reports
You have a high-output employee working for your company and then suddenly they lose interest and stop performing the way they used to.
5 Step Enterprise Sales Process
I was 24 when I closed my first enterprise level SaaS deal.
5 Steps to Hiring Top A-Players for Your Team
My first two companies FAILED hard.
6 Steps to Automate & Streamline Business Processes to Boost Efficiency and Stimulate Growth
300K/year.
7 Telltale Signs That Your Startup Is Forming a Toxic Culture
I’ll never forget this one employee I had just hired at [clarity.fm](http://clarity.fm/)
4 Step Formula For Trading Startup Equity For Professional Services
We’ve all seen it.
Thinking Of Buying a SaaS Business? 4 Areas To Review With Explanations
If I handed you a blank check and a portfolio of five software companies and asked you to acquire one of them by the end of the day… how would you feel?
The 4-Step Formula on Pre-Selling Your Product
Want to know the quickest way to kill your company and team morale?
When (and How) to Optimize How You Handle Failed Payments
I first met [Matt Goldman](https://twitter.com/sdmattg) – serial entrepreneur & CEO of [Churn Buster](https://churnbuster.io/) – 3 years ago in San Diego just after [selling Clarity.fm](https://techcr
5 Key Components of Extreme Revenue Growth For SaaS Companies
I’ve nerded out to over 1,000 business books.
6 Core Business Functions of a SaaS Company And The Metrics To Measure
During Flowtown’s peak, I had TWELVE people reporting to me.
Five Reasons Why You Should NOT List Your Pricing on Your Website
When I was 25 and building my first company, Spheric, I closed an enterprise level deal with Procter & Gamble.
What Makes a Great Enterprise Sales Rep
Nightmare scenario:
The 10-5-20 Rule To Perfecting Your SaaS Pricing
If nobody’s pushing back on your pricing…
Tell Stories that Sell: the Best Customer Case Study Template
Have you ever tried to collect a case study only to find yourself stumbling over the “ask” before mercifully aborting mission?
How to Build a Referral Program into Your SaaS Product
_“Help me. Help you.”_
Why Do Most SaaS Startups Fail? Here Are The 5 Major Reasons
“You’re not suppose to succeed!”
6 Characteristics of Successful SaaS Salespeople
All SaaS companies need sales people.
How To Compensate & Scale Your Startup Sales Team
Have you ever been talked into do something you knew was dumb?
4 Characteristics of Building A 100M Dollar Startup In 3 Years
How do you build a $100M revenue business in 3 years?
3 Key Principles To Building a Software Company With No Money
Can you build a thriving software business without writing code?
Strategic Planning: The 6 Key Elements To Business Growth
“Never begin the day until it is finished on paper.” ~ Jim Rohn ( [click to tweet](http://ctt.ec/cXULd))
6 Steps To Turn Around ANY Failing Company
I’m the guy that gets the call when a business is in trouble…
How To Choose An Idea If The Solution Already Exists
Do you think Google was the first search engine? AirBnb.com the first online vacation rental site? Dropbox the first online file storage company?
5 Important Elements of a Financial Business Model
Have you ever felt stupid?
The Top 5 SaaS Metrics
Are you a SaaS entrepreneur?
How To Scale Your Team Using The 5 Step Framework
Don’t you love how your parents can ask questions that cut right to your core?
3 Things A Business Must Do To Be Successful
The other week I had the privilege of having [Greg Crabtree](https://simplenumbers.me/), the author of Simple Numbers, [over to my house for dinner](https://www.facebook.com/photo.php?fbid=10156730839
Using Pricing Axis To Grow Your SaaS Company's Revenue
How do you increase your product lock-in?
The Right Way To Distribute Equity
Okay.
3 Strategies For Understanding Your Customer
How to Understand Your Customer So Well Your Product Will Sell Itself - YouTube
5 Simple Questions To Understand The Unit Economics of a Customer
A few months ago I had lunch with my cousin who runs a property management company. He started telling me that he was having a hard time growing his business. So I asked him a few questions. I realize
9 Reasons Why Doing a Startup is Like Running a Marathon
This past Saturday (November 14th, 2009) I ran my [first marathon](http://www.scarsports.com/ARGRmarathon.html)! It was hard. A lot harder then I thought it would be. Fortunately, I kept busy by th