Precision acquires SaaS Academy
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27 articles tagged with Customer Success.
SaaS Churn Rate: How to Measure and Reduce It
Imagine this: You've poured your heart and soul into creating an amazing Software as a Service (SaaS) product. It's sleek, it's smart, and it's designed to solve real pain points for your customers. T
How to Calculate Customer Acquisition Cost (CAC)
Starting a successful SaaS business is an exciting challenge that requires a keen eye for planning, an innovative marketing approach, and a knack for salesmanship to attract new customers and create a
Essential Roles of a Customer Success Manager
Customer success managers are the secret sauce behind many of today's successful SaaS businesses. They are the glue that holds together a company's customer service, marketing, and sales teams—ensurin
What Is The Rule Of 40 And How To Calculate It?
Measuring metrics is crucial for any business trying to excel in the SaaS industry. Without benchmarks, companies wouldn’t be able to make informed decisions about what to do next, especially in the e
How to Create a Customer Health Score
People don’t go to the doctor only when they’re sick. They also go for the occasional checkup to make sure their bodies are functioning properly. Even when everything seems to be going well, you still
ARR (Annual Recurring Revenue): How to Calculate It
Annual recurring revenue (ARR) is a term used in subscription-based businesses to indicate the amount of revenue that is committed and recurring on an annual basis.
How to Grow Your SaaS Business Faster
With numerous new SaaS startups emerging every year, competition is growing. Learn how to grow your SaaS business faster & stay ahead of the crowd.
What is the SaaS Magic Number?
Hitting your SaaS magical number is less about random luck and more about strategic plans.
Top Strategies to Effectively Scale Your SaaS Business
Are you looking for ways to grow your SaaS business?
SaaS Valuation Template: SaaS Valuation Multiples
SaaS valuation is an essential concept for owners, investors, and buyers. With more than [80% of businesses using at least one SaaS product](/blog/saas-statistics), it's no
ARR Vs. MRR - Choosing the right metric for your SaaS business
MRR (Monthly Recurring Revenue) is possibly the most important metric for a SaaS company. ARR (Annual Recurring Revenue or sometimes used to refer to Annualized Run Rate) is a related metric but with
What is MRR? How is Monthly Recurring Revenue calculated?
Metrics are the keys to success in any business. One of the most significant financial metrics used to measure the health of a subscription-based business is the MRR.
The 5 Pages You Need (And The Questions They Answer) For Your Software Website
Have you ever struggled with your marketing website?
8 Brilliant Customer Success Tools to Dial-in Your Revenue Retention Process
Let’s pop the hood of your SaaS retention engine.
Churn Management 101
“_”HELP! I’m losing customers!”_”
The 7 Customer Success Metrics That Actually Matter for SaaS Companies
If you want to stop an investor like me dead in their tracks, [show them these 7 numbers](https://youtu.be/kp_Ux7Zn-Ns).
What Is a Customer Success Manager & What Do They Do for a SaaS Business?
“ _What the $%&# is a CSM… and how is that going to make me money?!”_
5 Tips to Convince Your Customers to Review Your SaaS Product (and Increase Social Proof)
Try this theoretical A/B test in your mind.
5 Practices Of A Great Customer Success Manager
There are plenty of customer success managers.
When (and How) to Optimize How You Handle Failed Payments
I first met [Matt Goldman](https://twitter.com/sdmattg) – serial entrepreneur & CEO of [Churn Buster](https://churnbuster.io/) – 3 years ago in San Diego just after [selling Clarity.fm](https://techcr
5 Key Components of Extreme Revenue Growth For SaaS Companies
I’ve nerded out to over 1,000 business books.
Tell Stories that Sell: the Best Customer Case Study Template
Have you ever tried to collect a case study only to find yourself stumbling over the “ask” before mercifully aborting mission?
How to Build a Referral Program into Your SaaS Product
_“Help me. Help you.”_
3 Key Principles To Building a Software Company With No Money
Can you build a thriving software business without writing code?
3 Question Frameworks You NEED To Use For Product Development
It’s 2011 and I’m pacing back and forth in a parking lot in LA.
The Best Strategy For Sending Your Customer a Thank You Video
Do you have a business coach that pushes you to do things outside of your comfort zone?
The Top 5 SaaS Metrics
Are you a SaaS entrepreneur?