Connect Precision to Intercom in 60 seconds

Your Intercom conversations tell you a lot about customer health and sales opportunities. Precision pulls the key metrics into your scorecard so you can track support performance alongside revenue.

1. Click "Connect Intercom" and authorize Precision to read your conversation data
2. Select which inboxes and metrics you want to track
3. Precision syncs your data daily—no manual exports needed
4. See conversation trends, response times, and volume in your scorecard

Metrics we pull from Intercom

We focus on the numbers that tell you if your support is helping or hurting growth:

• Conversation volume — How many conversations are coming in per day and week
• Response time — How fast your team responds to new messages
• Resolution time — How long it takes to close conversations
• Open conversations — Backlog that needs attention before it becomes a problem
• Customer satisfaction — Track ratings if you're using Intercom's feedback features

Connect Intercom